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Terms and Conditions for Holiday at Sea

Holiday at Sea ApS

Holmgade 39
6430 Nordborg
Denmark
CVR. 41422890

Contact information
Phone: +45 70 267 268
E-mail: info@holiday-at-sea.com

Terms and Conditions

Payment and billing

All amounts on the website are incl. VAT.

The website uses the following currencies for pricing:

Euro (EUR)

Holiday at Sea ApS uses a secure payment server that encrypts all information with SSL protocol, which means your data is secure and can not be read by other outsiders.

Holiday at Sea ApS’s own website also uses encryption with SSL protocol.

If you regret your purchase (Withdrawal)

No right of refund is granted on the boats ordered online in our webshop, as bookings of charter boats are of such a nature that according to Danish law they cannot or should not be granted a right of return.

Read more on the Consumer Ombudsman’s website – https://www.forbrugerombudsmanden.dk/hvad-gaelder/markedsfoeringsloven/webshopguide/kundens-fortrydelsesret/



Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Holiday at Sea ApS, we need the following information:

* Name

* Address

* Phone number

* Email address

We make the registration of your personal information for the purpose that you get the right information sent to you of the boat you have booked and then we can send you all the practical information in connection with renting a boat on an ongoing process.

The personal information is registered with Holiday at Sea ApS and stored for up to five years, after which the information is deleted.

When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why.

The director and employees of Holiday at Sea ApS have access to the information registered about you.

The data responsible for Holiday at Sea ApS is: Bent Larsen

We do not store and transmit customer information encrypted.

As registered with Holiday at Sea ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this connection should be directed to info@holiday-at-sea.com



Cookies

At www.holiday-at-sea.com cookies are used for the purpose of optimizing the website and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log statistics

We use a log statistic on www.holiday-at-sea.com, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is abandoned, etc.

The log statistics are only used for the purpose of optimizing Holiday at Sea ApS’s website.

Opportunities for appeal

In the event of a complaint, our e-mail address must be stated: info@holiday-at-sea.com and the website on which you have booked a charter boat.

A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.

You can complain to the Center for Complaint Resolution via the Complaints Portal for the House of Boards (Link).

For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform.

ec.europa.eu



Terms

RESERVATION / PAYMENT / CANCELLATION:

Holiday at Sea is an Agency that only acts as an intermediary for recognized partners. The customer’s reservation is the first binding upon timely payment of the 1st installment. 1st installment usually amounts to 30% – 40% of the price of the trip – the balance is due 8 - 12 weeks before the start time. Deadlines must be met to maintain the reservation. The amounts paid in are lost in the event of cancellation, change in the trip and non-compliance with the payment terms.

THE PRICES: The price of the trip is in Euros – with room for the max. specified number of persons. Prices are based on applicable tariffs, taxes, fees and exchange rates. We reserve the right to make changes that are beyond our control, as well as for any printing errors.

CANCELLATION PROTECTION: We offer cancellation insurance, which applies in case of cancellation before departure, among other things. due to acute medical-documented illness in the traveler, his immediate family or in travel companions.

TRAVEL INSURANCE: We offered from YachtPool.de - http://www.yacht-pool.de/index.php?id=219

SAILING EXPERIENCE: When renting a canal boat, a sailing license or sailing experience is not normally required (except for certain routes in Germany and in Alsace, France). You must be at least 2 people over the age of 18 to be able to rent a canal boat. When renting a sailboat or motorboat on the high seas, it is required that at least one person on board has a certificate of competency and a minimum of two on board have sailing experience. In addition, in Croatia, at least one person is required to have a radio certificate. It is a requirement that there are two adults of at least 21 years on board. It is always the individual sailing operator’s rules that apply.

ERRORS / DEFECTS: If you as a traveler find defects, damage or defects in the boat or its equipment, the boat base must be contacted immediately for assistance and repair thereof on site. Remember that the individual boat bases will do everything to ensure you a good boat holiday – it is too late once you have returned home! A subsequent complaint will not be accepted if our partner has not had the opportunity to correct / improve the conditions on site. Repair of damage may only take place with the boat base’s acceptance. If the ordered boat for technical reasons / damage should not be available, our partner will try to make another boat of similar standard and size available. See also the terms of the individual partner.

BOAT INSURANCE

The boats Holiday at Sea offers are fully insured according to the contract terms and the laws of the country – however with deductible. As a customer / tenant, you are liable for the deductible in the event of defects in the boat, equipment or damage to your own or other boat that has occurred during the rental period. The size of the deductible varies in relation to the size of the boat and the terms of our partner.

TECHNICAL SERVICE / RESPONSIBILITY

It is your obligation as a traveler:

a) to bring the necessary passports, sailing certificates / documents, insurances, etc.

b) to inform the boat base staff in case of delayed arrival / delivery.

(c) to comply with the rules of order and instructions given by the base staff and local authorities.

d) to notify the boat base immediately in the event of a grounding or accident.

IMPORTANT: Night sailing and towing assistance are not allowed. During the voyage, the tenant is always welcome to contact the base for any assistance, etc.



Disclaimers

We must reserve the right to make any changes during the boat holiday that are beyond our control – e.g. in one-way sailings, changed sailing routes, lock closures and repairs, changed sailing conditions due to weather and wind, strikes, local holidays and the like. Floods or droughts and thus regulations can occur – especially on the rivers – where areas for everyone’s safety must be closed to sailing, or where there may be a change in the sailing area / time. This will not be predictable until the last minute, and does not give the right to a refund or cancellation of the lease. See the terms and conditions of our partners. We point out that staying on and sailing with the boats takes place at your own risk.

Holiday at Sea is an agency that acts as an intermediary for reputable and reputable airlines and partners, and is not responsible for any delays, neglects, changes in times, prices, airport charges, specifications, local charges, currency adjustments, weather conditions, cancellations or force majeure similar events, for all individual parts of the offered holiday – events which at the conclusion of the agreement could not have been foreseen, mitigated or averted. This whether the journey is mediated by holiday at sea or is your own event as a traveler.

We point out that travel by scheduled or charter aircraft, train, bus or ferry is subject to individual conditions for the individual companies or tour operators and is thus beyond Holiday at Sea’s control, as we only act as an Agency where we mediate for recognized partners.

Holiday at Sea Aps, Holmgade 39 Nordborg, DK. CVR 41435704



Security

We have taken technical and organizational measures against your information being accidentally or illegally deleted, published, lost, degraded or come to the knowledge of unauthorized persons, misused or otherwise processed in violation of the law.

For more information on how we process personal information, see our Privacy Policy.

Publisher

The website is owned and published by:

Holiday at Sea Aps

Holmgade 39

6430 Nordborg

Phone: +45 70 267 268

Email: info@holiday-at-sea.com



Use of Cookies

The website uses “cookies”, which is a text file that is stored on your computer, mobile etc. similarly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain malicious code such as virus.

It is possible to delete or block cookies. See instructions: http://minecookies.org/cookiehandtering

If you delete or block cookies, you run the risk that the website does not work optimally and that there is content that you cannot access.

The life of the cookie may vary. Some cookies disappear as soon as you close the browser window (session cookies), others may exist for several years (permanent cookies). Please note that cookies are renewed with each visit. In terms of the information collected is then stored for the period permitted by law and we delete it when it is no longer needed. The period depends on the nature of the information and the background of storage. It is therefore not possible to specify a general time frame for when information is deleted.

This website uses cookies for:

Technical functionality so we can remember your preferences. For example, whether you have accepted cookies or not.

Traffic measurement and visitor statistics, which we primarily use to improve the website’s content and navigation. We use our own cookies, Google analytics, Google Tag manager, Siteimprove and occasionally questionnaires and Usabilla, which provides input for the use of au.dk. Both session cookies and permanent cookies are set. Anonymous information is recorded, such as how long you visit the website, which pages you see, whether your computer has visited us before, which website you came from, which browser and operating system you use. In some cases, personally identifiable data is also stored, namely IP address, but where possible, we turn this off.

Behavior-based, individually targeted advertising so that we can show you the ads that we believe are most relevant to you. For example, banner advertising on other websites. Here we use Doubleclick and Facebook. Session cookies and permanent cookies that have a lifespan of up to 2 years are set. Information is recorded, such as how long you visit the website, which pages you see and whether you interact with specific elements on the page. The purpose is to gather information about behavior on the page in order to target and segment marketing.

Viewing content from social media: Facebook, Twitter and Instagram. Session cookies and permanent cookies that have a lifespan of up to 2 years are set. Anonymous information is registered, such as how long you visit the website, which pages you see. In some cases, personally identifiable data is also stored, namely IP address, but where possible we turn this off. If you are logged in to one of the services at the same time as your visit, it is possible for them to combine this data with your profile.

We also use third-party services for different functionality:

Video playback: Both session cookies and permanent cookies are set. Saves user preferences for embedded videos.

Map: Google maps. Saves user preferences and information when viewing pages, with embedded content from Google Maps.

Calendar functionality: Gecko. Both session cookies and permanent cookies are set. Anonymous information is registered, such as which website you came from and whether you are logged in.